Return Policy
At www.masticaspaceconnection.com, we want you to be satisfied with your purchase. If you are not fully satisfied, we offer a 7-day return policy from the date of the invoice.
Eligibility for Returns
- Return Window: Returns must be requested within 7 days from the date of the invoice.
- Condition of Items: All returned items must be in their original, unused condition, with all original packaging, tags, and accessories intact.
Return Process
- Notify Us: The buyer must inform www.masticaspaceconnection.com, of their intent to return the product within 7 days from the invoice date.
- Confirmation: Upon receipt of the return request, we will provide confirmation and specific instructions for the return process.
- Return Shipping: The buyer is responsible for the cost of shipping the product back to us. All returned items must be securely packaged to prevent damage during transit.
- Return Timeline: Returned items must be shipped back within 10 business days from the date of our written confirmation.
Restocking Fees
Applicable Fees: A restocking fee of 10% of the product's price may be charged, unless the return is due to a defective product or an error on our part.
Responsibility for Returned Items
The buyer assumes full responsibility for the products during return shipping. We strongly recommend using a trackable shipping service to ensure the safe return of the items.
